Return and refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging. You must also provide a receipt or other proof of purchase.

To start a return, please contact us at support@vorkene.store.

Please do not send any items back before contacting us and receiving return instructions. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item is defective, damaged, or you received the wrong item, please contact us immediately at support@vorkene.store with your order number and, where applicable, photos of the issue.

We will review the issue and work with you to provide an appropriate solution.

Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods, such as food, flowers, or plants
Custom-made or personalized products
Personal care or hygiene products
Hazardous materials, flammable liquids, or gases
Sale or clearance items
Gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like to exchange an item for a different product, size, or variant, please contact us at support@vorkene.store.

Depending on availability, we may recommend returning the original item and placing a new order for the replacement item.

European Union – 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable law.

Returned items must be in the same condition in which you received them, including being unworn or unused, with original tags attached and in their original packaging.

This statutory right is separate from our voluntary 30-day return policy.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If your refund is approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card provider, or payment service may require additional time to process and post the refund to your account.

If you have not received your refund within 15 business days after your refund was approved, please contact us at support@vorkene.store.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, return shipping costs may be the responsibility of the customer.

For approved returns, we will provide the necessary return instructions.